FAQ

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at info@magz.shop, or by filling up ...

We guarantee any of our product made by us and sold through our online store to be free of defect.

We are prioritizing our fulfillment and operations to deliver products that our customers would need as they continue to stay at home. We will ...

We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange p...

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final pri...

We currently only support AED currency. If your credit or debit card use another currency, then you will be charged in AED, depending on the we...

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-comp...

Payment by the COD option is easy. Just follow these simple steps: In the website, select the products you need to purchase, add them to your c...

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through...

Shipments are reflected as RTO (returned to origin) under the following circumstances: - Delivery was attempted more than once but it could not...

We currently ship in the United Arab Emirates. For shipping outside of  UAE, please reach out to our customer support through contact us form.

It depends on where the item is being delivered we aim to pack all orders within 24 hours - we have a next day service available in the UAE and thi...